Municipal Services Messaging Consent & Opt-In Policy

Overview

Our Municipal Services Communication System is designed to facilitate efficient, transparent, and consent-based communication between township residents and municipal services. This document outlines our messaging practices, consent mechanisms, and commitment to protecting resident privacy.

How Our Service Works

1. Resident-Initiated Communication

   • All messaging conversations begin when a resident voluntarily initiates contact with our service
   • Residents text our service number (+1-888-375-5168) to request municipal services
   • Initial contact by the resident serves as explicit consent for two-way communication
   • We maintain secure records of all resident-initiated conversations

2. Conversational Service Model

   • Our system only sends messages in direct response to resident requests
   • We never send unsolicited or marketing messages
   • All communications are service-specific and related to the resident’s initial request
   • Examples include: bulk pickup scheduling, maintenance reports, and service confirmations

3. Message Types & Content

   • Automated response messages to gather necessary service information
   • Service confirmation messages
   • Status updates about requested services
   • Follow-up questions to clarify service requirements
   • Service completion notifications

Consent & Opt-In Process

1. Initial Consent

   • Consent is established when a resident sends their first message to our service
   • Example opt-in flow:
     • Resident texts service request to our number
     • System acknowledges receipt and confirms opt-in
     • Resident continues conversation to provide service details

2. Ongoing Consent

   • Consent remains valid for the duration of the service request
   • Each new service request requires a new resident-initiated conversation
   • Residents can opt out at any time

3. Documentation

   • We maintain secure records of:
     • Initial resident contact
     • Timestamp of opt-in
     • Service request details
     • Complete message history

Opt-Out Options

Residents can opt out of messaging at any time through multiple methods:

• Reply “STOP” to any message
• End the conversation after service completion
• Contact municipal services directly to request messaging cessation
• Each new service request requires new opt-in, ensuring residents control their messaging preferences

Privacy & Data Protection

1. Data Usage

   • Message content and contact information are used solely for:
     • Processing service requests
     • Providing service updates
     • Maintaining service records
   • We never share or sell resident contact information
   • Data is retained only as required by municipal record-keeping requirements

2. Security Measures

   • All message data is encrypted
   • Access is limited to authorized municipal personnel
   • Regular security audits ensure data protection
   • Compliance with all applicable data protection regulations

Compliance & Standards

Our messaging service adheres to:

• All applicable telecommunications regulations
• A2P 10DLC messaging requirements
• Municipal data protection standards
• Best practices for consumer messaging consent

Contact Information

For questions about our messaging service or opt-in policy:

• Email: [email protected]
• Phone: +1-888-375-5168

Policy Updates

This policy was last updated on February 17, 2024. Any future updates will be posted here with revision dates clearly noted.